{"id":3962,"date":"2024-08-21T15:59:09","date_gmt":"2024-08-21T15:59:09","guid":{"rendered":"https:\/\/ea3affd7216562748ff1dc1f0fe50ac6\/?p=3962"},"modified":"2025-03-27T09:32:59","modified_gmt":"2025-03-27T09:32:59","slug":"waitrose-to-open-up-to-100-convenience-shops-in-next-five-years","status":"publish","type":"post","link":"https:\/\/www.jlpjobs.com\/blog\/waitrose-to-open-up-to-100-convenience-shops-in-next-five-years\/","title":{"rendered":"Waitrose to open up to 100 convenience shops in next five years"},"content":{"rendered":"\n<section class=\"b__text__block l__space white\" id=\"block-1-text-block\">\n\t\t<div class=\"l__container\">\n\t\t<p dir=\"ltr\">Waitrose is ramping up investment in its store portfolio with plans to open up to 100 convenience shops across the UK over the next five years. The announcement comes as we unveil our latest vision for what our shops could look like for customers in the future.<\/p>\n<p dir=\"ltr\">Our John Barnes shop in\u00a0<a href=\"https:\/\/www.waitrose.com\/find-a-store\/john-barnes?srsltid=AfmBOoq99UJhcruj0kUMLa8lHC8yVCDqP-CbUdW5pidsEuNQpcz0TIhz\">Finchley Road<\/a>, London will test new concepts as part of our store investment programme. This will see us inject a record \u00a31bn over the next three years into new stores and improvements to 150 existing shops, almost half of our estate.<\/p>\n<p dir=\"ltr\">The transformation of the Finchley Road store builds on the revamp of our Sudbury shop, in Suffolk, last year. These stores, along with the makeover of our Maidenhead shop in the autumn, will mark the next evolution of our shop proposition. They will be used to trial new services, product offerings and concept upgrades over the next 12 months before a new blueprint for Waitrose shops is revealed in 2025.<\/p>\n\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"b__text__block l__space white\" id=\"block-2-text-block\">\n\t\t<div class=\"l__container\">\n\t\t<p dir=\"ltr\">The investment in our store portfolio will focus on the areas that differentiate us, including:<\/p>\n<ul>\n<li><strong>Upgrading service counters:<\/strong> At a time when many food retailers are removing theirs, meat and fish counters have been given a new look and upgraded.<\/li>\n<li><strong>Award-winning wine selection given greater prominence:<\/strong> Finchley Road is the\u00a0 first Waitrose to feature an entirely chilled department for white wine, champagne, rose and beer.<\/li>\n<li><strong>Greater flexibility to respond to local demand:<\/strong> Finchley Road has given more space to top sellers including adding a second dry aged beef cabinet and dedicated parmesan section &#8211;\u00a012% of Waitrose parmigiano counter sales come from the one store.<\/li>\n<li><strong>More third party collaboration:<\/strong> A new and exclusive partnership with\u00a0<a href=\"https:\/\/www.crosstown.co.uk\/\">Crosstown<\/a>\u00a0doughnuts has been introduced as part of a refreshed bakery and we have expanded our concession with Sushi Daily to include a Hot Wok offer of ready-to-eat dishes.<\/li>\n<li><strong>More dedicated space for on demand grocery orders:<\/strong> \u00a0The store becomes the first Waitrose shop to feature a hatch to allow riders to make collections outside of the store\u2019s opening hours. It is also the first UK supermarket to have a dedicated internal space for on-demand grocery collections due to the increased popularity of orders through\u00a0<a href=\"https:\/\/www.waitrose.com\/ecom\/help-information\/customer-service\/waitrose-and-deliveroo?srsltid=AfmBOopuK22ZrjZec8eYcNXDWKc9F7FuoVLmJOruMTC7upy3tIyAFKpe\">Deliveroo<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.waitrose.com\/ecom\/help-information\/customer-service\/waitrose-and-uber-eats?srsltid=AfmBOorM81Hs6g7qOVw_ukAmQbee9bZJ_WNihMmcz8msu4xvgnXTLZlH\">Uber Eats<\/a>.<\/li>\n<\/ul>\n<p>The first new Waitrose store in six years will open in Hampton Hill later this year, subject to planning approval, with a second following in Greater London which will open early in the new year. The convenience store will trigger one of our biggest periods of expansion as we look to reach more customers having served a record 15 million last year.<\/p>\n\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"b__text__block l__space white\" id=\"jonodoubtfire\">\n\t\t<div class=\"l__container\">\n\t\t<blockquote>\n<p dir=\"ltr\"><strong>\u201cWaitrose will always offer fantastic food, but the groundwork we have undertaken behind the scenes in recent years means we can now focus on growth through new shops and ensuring our existing ones are providing great shopping experiences that match the quality of our products.\u00a0<\/strong><\/p>\n<p dir=\"ltr\"><strong>\u201cThe transformation of our Finchley Road store marks the next evolution of our journey to create a great shopping experience for our customers, underpinned by a high-quality product offering tailored to the local area, and the quality service we are synonymous with. In designing the store, we have taken time to understand how our customers like to shop, and used this knowledge to introduce new concepts that will be tested and rolled out nationally as we continue to work towards the Waitrose of the future.\u201d<\/strong><\/p>\n<p dir=\"ltr\"><em>James Bailey, Executive Director for Waitrose<\/em><\/p>\n<\/blockquote>\n\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"b__text__block l__space white\" id=\"block-4-text-block\">\n\t\t<div class=\"l__container\">\n\t\t<blockquote><p><strong>\u201cOur investment in our Waitrose store portfolio is already yielding strong results, with customers responding positively. As our retail driven plan continues to gain traction, our growing number of shoppers and increasing customer satisfaction scores are clear indicators of its success. This is a result of our unrelenting focus on improving the customer experience of our retail businesses, taking the love that exists for both brands and making sure customers are rewarded with better shops, the highest quality products, and the best service.\u201d<\/strong><\/p>\n<p><em>Nish Kankiwala, Chief Executive Officer of the John Lewis Partnership<\/em><\/p><\/blockquote>\n\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"b__text__block l__space white\" id=\"jonodoubtfire\">\n\t\t<div class=\"l__container\">\n\t\t<p dir=\"ltr\">Waitrose has also continued to significantly invest in value and innovation this year to help attract and excite customers. We have invested millions of pounds in lowering hundreds of prices while refusing to compromise on the quality and animal welfare that sets us apart. We have relaunched our premium\u00a0<a href=\"https:\/\/www.johnlewispartnership.media\/news\/waitrose\/14062024\/premium-perfection-waitrose-boosts-its-no.1-range-for-food-lovers?brand=waitrose\">No.1 range<\/a>, agreed exclusive partnerships with\u00a0<a href=\"https:\/\/www.johnlewispartnership.media\/news\/waitrose\/23042024\/ottolenghi-is-launching-an-exclusive-range-at-waitrose?brand=waitrose\">Yotam Ottolenghi<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.johnlewispartnership.media\/pressrelease\/waitrose\/details\/20141\">ZOE\u2019s Daily30+<\/a>, and acquired the restaurant-quality meal-kit delivery service,\u00a0<a href=\"https:\/\/www.johnlewispartnership.media\/news\/waitrose\/07062024\/waitrose-builds-on-ambition-to-be-the-home-for-food-lovers-with-acquisition-of-dishpatch?brand=waitrose\">Dishpatch<\/a>.<\/p>\n<p dir=\"ltr\">The latest Kantar figures reported last week show customers are responding to the investment in our offering, Waitrose recorded our strongest growth since November 2023 and is continuing to gain market share after July\u2019s figures showed an increase for the first time since January 2022. We were also named top food retailer by the Institute of Customer Service last month.<\/p>\n\n\t\t\t<\/div>\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":3971,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2444,1010,1011,1012,1013,1014","_relevanssi_noindex_reason":"","footnotes":""},"categories":[184,189],"tags":[364,365],"class_list":["post-3962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shops","category-property-facilities","tag-convenience-stores","tag-waitrose"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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